Delivery Zones & Estimated Times
| Zone | Area | Delivery Time | Speed |
|---|---|---|---|
| Zone 1 | Posta & surrounding neighbourhoods (Dar es Salaam) | Same day (2–6 hours) | Express |
| Zone 2 | Greater Dar es Salaam (Temeke, Kinondoni, Ilala, Ubungo) | Same day – next day | Fast |
| Zone 3 | Coastal Tanzania (Pwani, Zanzibar) | 1–3 business days | Standard |
| Zone 4 | Other major cities (Arusha, Mwanza, Dodoma, Moshi, Tanga, Morogoro) | 2–4 business days | Standard |
| Zone 5 | All other regions of Tanzania | 3–6 business days | Standard |
Shipping Costs
- Dar es Salaam (Zones 1–2): Shipping cost is stated at checkout based on your exact location and order size.
- Upcountry (Zones 3–5): Flat-rate shipping via trusted courier partners. Cost confirmed before you commit to order.
- Free Shipping: Available on selected orders and promotions. Watch for offers announced on our WhatsApp channel.
- All costs are transparent — no hidden fees, no surprises on delivery.
How Delivery Works
- You place your order via WhatsApp, our website, or by calling +255 714 137 227.
- We confirm your order within 30 minutes and assign a delivery slot.
- You receive real-time WhatsApp updates at every stage: packed, dispatched, out for delivery.
- Our courier arrives at your door. You inspect the package.
- You pay only after you are fully satisfied. Cash, M-Pesa, Tigo Pesa, or Airtel Money.
Important Notes
- Delivery times are estimates. Public holidays and peak periods may cause delays.
- You will always be contacted before delivery to confirm your availability.
- If you are unavailable, we reschedule at no extra cost.
- For upcountry orders via courier, inspection is possible before accepting the package.
Contact us directly on WhatsApp for real-time order updates, rescheduling, or any delivery concerns.
You Can Return an Item If…
- The item you received has a defect or does not work as described.
- The wrong item was delivered (different from what you ordered).
- The item arrived damaged during shipping.
- The product specifications or condition did not match the listing.
Items Not Eligible for Return
- Items that have been tampered with or damaged by the buyer after delivery.
- Items showing signs of normal use that were accepted at delivery without complaint.
- Return requests made more than 7 days after delivery.
- Items that were powered on and confirmed working at the time of delivery.
How to Return — Step by Step
- Contact us via WhatsApp within 7 days of receiving your order.
- Send photos or a short video clearly showing the problem with the item.
- Our team will review and respond within 24 hours.
- We will guide you through returning the item or arrange a pickup.
- After inspection, your replacement or refund is processed within 3–5 business days.
Refund & Replacement Options
- Replacement: We send you a brand new item at no extra cost.
- Refund: Full refund via M-Pesa, Tigo Pesa, or Airtel Money within 3–5 business days.
- Return shipping: Megamart covers return shipping costs if the fault is on our side.
Products Covered by This Policy
This return policy covers all products sold on Megamart Buy, including smartphones, accessories, gadgets, fashion, footwear, home & living items, and all other products in our catalogue.
Contact us on WhatsApp within 7 days of delivery — we will sort it out quickly and fairly.
Cash on Delivery
Our primary payment method. Pay only when your order arrives and you have inspected it. Available for all orders in Dar es Salaam and most upcountry zones. No upfront payment required.
Mobile Money
- M-Pesa (Vodacom) — Accepted for pre-payment and refunds.
- Tigo Pesa (Tigo) — Accepted for pre-payment and refunds.
- Airtel Money — Accepted for pre-payment and refunds.
- Halo Pesa (TTCL/Halotel) — Contact us to confirm availability.
Payment Notes
- For upcountry orders, we may request a small deposit to cover courier costs. This is always disclosed upfront.
- All prices displayed are final — no hidden charges or taxes added at checkout.
- Refunds are processed to the same mobile money account used for payment.
Our team can clarify any payment details before you place your order.
WhatsApp — Primary Support Channel
The fastest way to reach us. Available 24/7. Send a message to +255 714 137 227 for order support, delivery updates, returns, or any question.
Email Support
Email us at support@megamartbuy.com for non-urgent enquiries. We aim to respond within 24 hours on business days.
Phone
Call us directly at +255 714 137 227. Available during business hours (8am – 8pm EAT).
Physical Location
Megamart Tanzania is based at Posta, Dar es Salaam, Tanzania. You are welcome to visit us for in-person order inspection and collection.
Whether it is a delivery question, a return, or just finding the right product — our team is available around the clock via WhatsApp.